An important message for Infiniti Financial Services
customers regarding COVID-19
As you will be aware, the COVID-19 outbreak is changing the way we all work in the UK. Infiniti Financial Services has well-established and thorough contingency plans to allow us to continue serving our customers in such scenarios.
This includes our staff working from home. Rest assured, our staff will be fully equipped to deal with any queries you may have and will adhere to the same high standards of customer service and security, regardless of where they’re based.
We anticipate over the next few weeks/months there will be a high volume of customers that require our assistance through these uncertain times. For the time being, we are kindly asking you to refer to our FAQs and check your Customer Portal for general enquiries, with customers self-serving, this will help ensure that our staff are able to help the most vulnerable at this time.
If you do need our support, we’d be grateful if you could contact us no sooner than 6 days before your monthly rental, this way we are able to help those who require our support at the right time.
If you’re not already registered to our online portal, you can find a video tutorial below explaining how to register. You’ll need your Agreement Number and some additional personal information to hand to complete your registration.
BOTH ONLINE AND ON OUR APP
It’s easy to manage your Finance Agreement online. Activating your account only takes a few moments – and once your secure login is confirmed, you’ll be able to start enjoying the benefits:
|Update your personal details|
|Update your adress details|
|Change the account your direct debit is paid from|
|Change your payment date|
|Check your outstanding balance and view your statement|
|Make payments and receive confirmation by email|
Infiniti Finance is a trading name for RCI Financial Services Limited, so the app and portal you are about to login to are wearing RCI Financial Services colours, but you will find all your Infiniti Finance agreement(s) there.
When you activate your account, you can also choose to go paperless. You’ll have all your finance documentation securely stored online, with e-mail notifications each time a new document is available. No more dealing with paper copies, giving you even more convenience when managing your agreement.
MANAGE YOUR ACCOUNT ON THE APP
Why not try our brand new App? You can now manage all agreements at your fingertips, wherever you are, with the RCI Connect app. Check out our latest offers, update your profile anytime or use the handy parking recorder so you will never lose your new Infiniti again. And as a thank you, we are giving you special offers only available in the app.